Refund policy

Returns/Refunds/Exchanges

Any brand-new, unused item can be returned within thirty (30) days of the date your order was
placed, but we need to make sure that the product is in original condition with the product tag and
original packaging. Please note that returns/refunds/exchanges are NOT accepted for sale items or
gift cards/codes.

To start a return, please contact us at returns@palmratgolf.com. Please include your order
confirmation number/details, and specify which item(s) you would like to return (if there are multiple
items in your original order).

If your order qualifies for return, we will reply with instructions on how and where to send your
package. Items sent back to us without first requesting a return will not be accepted.
You MUST make your own arrangements for return shipping. All returned items must be unworn,
unwashed, and complete with original tags and/or packaging if applicable. Please make sure all
returned items are well packaged, so as to not be damaged in transit. Please include the original
packing list/invoice with your return to avoid any delays in processing.

Once your return package is received by us, we will process the return and inspect the item(s). The
decision regarding whether your return will be accepted is in the sole discretion of Palm Rat Golf.
We do not take responsibility for items damaged or lost in the return transit, and we reserve the right
to refuse any returns at any time if the item(s) is not in original condition/used/washed/product tag
are removed/damaged. 

If your return is accepted, we will notify you via email, and you will receive a refund for the price paid
for the item(s) (minus the original shipping costs, if any) via your original payment method as soon
as practicable. Generally, refunds are issued within ten (10) business days from the date we have
informed you that your return has been accepted. Once accepted, we will also issue you a $5 store
credit for future item(s) and/or exchanges (see below).

If your item(s) are not accepted, we will notify you via email and return the item(s) to you.
If you would like to exchange an item(s) (i.e. a different size, color, etc.), you should complete the
return process as outlined above. For exchanges, you MUST inform us in your initial email to us at
returns@palmratgolf.com that you intend to exchange for a different item following the completion of
the return process. If your return is accepted, we will issue you a credit for free shipping on your
new order, and you should then make a new purchase for the item(s) you want.

You can always contact us with any questions at returns@palmratgolf.com.

We reserve the right to amend, update or change our returns/refund/exchange policy at any time
without notification. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective,
damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.